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All emergency department and urgent care wait times are approximated and intended for informational use only. If you or someone else is experiencing a medical emergency, dial 911 immediately.

Urgent Care Wait Times

For minor injuries, everyday illnesses, X-rays or lab services that require immediate care.

Not sure if the Urgent Care Clinic is right for you? Check out our Symptom Guide
What are average wait times? Expand What are average wait times box
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The wait time represents the time it takes from arrival until the patient is seen by a qualified health professional. The wait times on this page are refreshed throughout the day and might not represent the current activity in the waiting room.

These times may be subject to change without notice, are provided for informational purposes only and cannot be guaranteed upon arrival. When "N/A" is displayed, the wait time for that facility is not currently available.

Urgent Care in Colonial Heights, TN exterior building

Urgent Care Clinic – Colonial Heights

4600 Fort Henry Drive
Kingsport, TN 37663

Get Directions
(423) 224-3950
N/A
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Ballad Health urgent care clinic in Elizabethton, exterior photo

Urgent Care Clinic – Elizabethton

1497 West Elk Avenue Suite 11
Elizabethton, TN 37643

Get Directions
(423) 542-8929
N/A
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N/A
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Piney Flats urgent care clinic exterior photo

Urgent Care Clinic – Piney Flats

6419 Bristol Highway
Piney Flats, TN 37686

Get Directions
(423) 538-5202
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N/A
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Abingdon, VA urgent care clinic at Exit 19, exterior photo

Urgent Care Clinic – Abingdon

24530 Falcon Place Boulevard Suite 100
Abingdon, VA 24211

Get Directions
(276) 619-0075
N/A
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N/A
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Exterior photo of Ballad Health urgent care on West State

Urgent Care Clinic – Bristol on West State

2686 West State Street
Bristol, TN 37620

Get Directions
(423) 844-0026
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N/A
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Urgent Care Johnson City exterior building

Urgent Care Clinic – Johnson City

161 Heart Drive Suite A
Johnson City, TN 37604

Get Directions
(423) 282-0751
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N/A
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Kingsport exterior ground clinic photo

Urgent Care Clinic – Kingsport

111 West Stone Drive Suite 110
Kingsport, TN 37660

Get Directions
(423) 224-3701
N/A
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N/A
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Lebanon, Virginia urgent care clinic exterior photo

Urgent Care Clinic – Lebanon

344 Overlook Drive
Lebanon, VA 24266

Get Directions
(276) 883-5900
N/A
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N/A
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Norton VA urgent care exterior photo

Urgent Care Clinic – Norton

601 Commonwealth Drive
Norton, VA 24273

Get Directions
(276) 679-6028
N/A
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N/A
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Rogersville, Tennessee urgent care clinic exterior photo

Urgent Care Clinic – Rogersville

405 Scenic Drive
Rogersville, TN 37857

Get Directions
(423) 921-3490
N/A
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N/A
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Urgent Care Greeneville exterior building

Urgent Care Clinic – Greeneville

438 East Vann Road Suite 301
Greeneville, TN 37745

Get Directions
(423) 787-7496
N/A
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N/A
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Urgent Care Marion entrance exterior photo

Urgent Care Clinic – Marion

245 Medical Park Drive
Marion, VA 24354

Get Directions
(276) 378-3300
N/A
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N/A
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Exterior photo of Advanced Urgent Care – Erwin

Advanced Urgent Care Clinic – Erwin

800 South Mohawk Drive Suite C
Erwin, TN 37650

Get Directions
(423) 735-4750
N/A
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N/A
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Symptom Guide

Use our symptom guide to find the care that's right for you.

Should I go to an Emergency Room?

Ballad Health is ready to assist in a medical emergency.

When you have a life-threatening injury or serious illness, don’t wait to seek care. Call 911 or visit your nearest emergency department if you are experiencing conditions or symptoms such as:

Bleeding that won’t stop Breathing trouble Broken bones Burns (moderate to severe) Prolonged chest pain/pressure Choking
Confusion Coughing or vomiting blood Heat exhaustion Hypothermia Passing out Poisoning
Severe allergic reactions Strange behavior Sudden blurred vision Traumatic or major injuries Trouble speaking
Learn more about our Emergency Departments See ER Wait Times

Should I visit the Virtual Urgent Care

Our Virtual Urgent Care Clinic allows you to connect to a doctor using your desktop computer, laptop, tablet or smartphone.

The virtual urgent care is perfect when you want to skip the wait at the doctor's office or when testing isn't necessary to confirm your diagnosis. Our virtual clinic treats a variety of illnesses and injuries, including:

Cold and flu* Fever, sore throat and cough* Eye infections Headaches
Insect or animal bites Minor burns, cuts and rashes Seasonal allergies Sinus infections*
Strep throat* Sprains and strains** Urinary tract infections
*Flu and strep throat consultations require a visit to a local urgent care clinic for rapid testing.
**Sprains and strains might require a visit to a local clinic for physical examination.
Learn more about our Virtual Urgent Care
Book an Appointment

Should I go to an Urgent Care?

Choose one of our urgent cares for quick, expert treatment of minor injuries or illnesses.

Our urgent care clinics do not require appointments and feature extended hours on weekdays and weekends when your primary provider isn’t available. Visit an urgent care when you need treatment for non-emergency conditions, such as:

Cold and flu Fever, sore throat and cough Eye infections Headaches
Insect or animal bites Minor burns, cuts and rashes Sinus infections Strep throat
Sprains and strains Minor fractures Urinary tract infections
Learn more about our Urgent Care locations See Urgent Care Wait Times

Should I visit a Primary Care physician?

Turn to our primary care providers for patient-focused general and personal care.

Your primary care provider will develop a lasting relationship with you to help you make the best choices for your health. Our primary care locations offer a variety of services, including:

Family planning and birth control Health education and resources Help managing prescriptions Preventive care
Screenings and routine testing Specialist referrals Treating acute and chronic conditions
Learn more about our Primary Care services
Book a Primary Care Visit

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